To begin, first refer to the Creating an OSM Message solution.  No two custom templates are the same.  Custom templates are created specifically for each client.  Every client who has custom messaging has formal training on these templates and supplied a user guide.   If you feel that additional training is needed, please contact your project manager to schedule a demonstration.


A widely used custom template type includes input fields.  Let's take a look at the general functionality.



1. Name the message

2. Set a duration

3. Enter text in input fields

4. Click preview button found bottom right to see text layout

5. Save message