Frequently Asked Questions

Is NTP required for player connectivity?
Port UDP 123 is required for NTP time synchronization, which is recommended. If the port is blocked, the player will still connect to EnGage but eventually ...
Tue, 19 Sep, 2023 at 4:23 PM
How are backups handled?
What is ComQi’s backup plan? All backups of Engage are currently backed up to respective NAS appliances. Nightly, all databases are exported, compressed ...
Thu, 3 Sep, 2020 at 11:37 AM
Log4j Security Vulnerability
ComQi's development team has reviewed the EnGage CMS and Media Player software to determine if they contain the vulnerability in the Log4J library. Whil...
Mon, 20 Dec, 2021 at 4:40 PM