Created by David Wooldridge, last modified by Terry Tanski Aug, 2018

Updated: rkurshenoff Aug, 2018


 The EnGage Connectivity Test Tool is a simple tool to check that all the ports required for a player to connect to EnGage are open and also to perform a small download using all supported download protocols (FTP/FTPS/HTTP/HTTPS)

Latest Version: 1.8

 
As of version 1.8, the same tool can be used for EnGage Production, VAR, and VAR-HTTP on Windows PCs:


https://comqi.s3.amazonaws.com/EngageConnectivityTestTool/EnGage%20Connectivity%20Test%20Tool%20v2.0%20Setup.exe.
 

This is a Windows installation package. Once installed it will create a short-cut on the desktop. Double click this to run. Follow the prompts for testing Production, VAR, or VAR-HTTP. It will perform all the tests in a command prompt window, and open an image indicating if the test passed or failed. It will log all output to a file on the desktop named something like "engage-conn-test-results_17-Aug-2018_0847.txt".


Mac version is not currently available. Contact ComQi Customer Support for more info.


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Instructions



1. Download and install the test tool on your laptop.


2.  Connect your laptop to internet the same way that the media player will connect. For example:

a) Plug the network cable intended for the player into your laptop and make sure your laptop connection settings are set to LAN.

b) If the player will be connecting to a wireless network, connect your laptop to that WiFi network.

c) If the player requires a static IP address, set your laptop to connect to that IP.


3. Once connected do a quick test to confirm you can browse the internet (Open your browser and navigate to a website).


4. Run the test tool by double-clicking the program icon.


5. Follow the prompts for testing Production, VAR, or VAR-HTTP.


6. When the test is completed an image will appear with either a "Pass" or "Fail" notification. After you close the test and notification windows, a report will generate in the form of a text doc. This report will appear in the same location where you have installed the test tool (For example, if you installed the tool on your desktop that is where the report will show up).


7. The report shows "pass" or "fail" for all required ports. If any ports fail, request assistance from local IT. These ports need to be open.