Customer Support Desk
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
General
FAQ
9
How do Video Walls work in EnGage?
Why is the Video Playback Choppy / Cutting-Off?
Why are the OSM messages not displaying?
Why is my player not showing the correct content?
How do I change the player volume?
See all 9 articles
Principals and Terminology
30
Sites
Player / EnGage Player
Screen / Panel / Display
Publishing
Assignments
See all 30 articles
RMA
1
Media Player RMA Checklist
Content Management
Content Library Management
27
Uploading Content
Organizing Content (Best Practices)
Publishing Content
Understanding Content Details
Difference Between Program and Dynamic Content
See all 27 articles
Content Types
2
Suggested Video Content Specification
Using Flash on the EnGage Player
Creating and Editing Layouts
6
How to Create a Screen Layout for a Program
Full Screen Content Playback
Determining the Number of Required Zones
Screen Layout with Overlay
Applying a Screen Layout to a Program
See all 6 articles
Creating and Editing Programs
11
Creating a Program
Editing a Program
Loop Based Programming
Calculating Loop Length
Splitscreen/Fullscreen Transitions
See all 11 articles
Creating and Editing Timetables
2
Creating a Timetable
Assigning and Publishing a Timetable to a Site/Sites
Dynamic Content
1
What is a Dynamic Track
Proof-of-Play
8
Content Report Types
Site Specific Reports
Playlog Reports
Campaign Reports
Operational Reports
See all 8 articles
Feeds
2
Data Feeds
Custom Feed Engines
Content Sizing and Scaling
1
How do Content Widgets scale?
On Site Manager (OSM)
22
Logging Into OSM
Understanding the OSM Dashboard
What is an OSM Message?
Creating an OSM Message
Creating an OSM Message - Uploading a JPG
See all 22 articles
Content Programming/Scheduling
3
Content Playback Rules
Expiring Content
Creating a Trigger Server Event
Video on Demand
4
Creating the VOD Widget and Adding Media
Creating VOD Users
Accessing the VOD Dashboard
Creating a VOD Program
Multiple Output Video Wall
19
Multiple Screen Video Wall - Getting Started
Planning Your Video Wall
Steps to Create a Multiple Screen Display
Understanding Video Wall Limitations
Deciding on Screen Arrangement
See all 19 articles
Monitoring Content Display in the Field
1
Screen Capture Tool
HTML content
1
HTML Rendering on the Media Player
Network Management
Panel Management
7
Panel Monitoring
Panel ON/OFF Scheduling
Applying the Touch Drive to the Player
Calibrating the Touch Screen and Media Player
Current Touch Screen and Media Player Supported Hardware
See all 7 articles
Managing Network Users and Admins
3
Understanding User Roles
Creating an OSM User
Granting OSM User Site Access
EnGage Player
3
Configuring Wireless Networking
RP511 wireless specs
USB key update instructions: EnGage connection settings
Connectivity Test tool
1
Connectivity Test Tool Links & Instructions
Tech USB Thumb drives
2
Link to Production Tech USB Thumb Drive
Link to VAR Tech USB Thumb Drive
Sites
13
Setting Up Site Hierarchy
Reading Informational Tabs: Assignments
Player Management - Understanding Recent Play Logs
Alternate Site Types: Mirroring a Site
Reading Informational Tabs: Content
See all 13 articles