Customer Support Desk

FAQ 9

• How do Video Walls work in EnGage?
• Why is the Video Playback Choppy / Cutting-Off?
• Why are the OSM messages not displaying?
• Why is my player not showing the correct content?
• How do I change the player volume?

See all 9 articles

Principals and Terminology 30

• Sites
• Player / EnGage Player
• Screen / Panel / Display
• Publishing
• Assignments

See all 30 articles

RMA 1

• Media Player RMA Checklist

OnSite 2

• How to migrate OSM template into OnSite
• How to publish an OnSite Message

Content Library Management 27

• Uploading Content
• Organizing Content (Best Practices)
• Publishing Content
• Understanding Content Details
• Difference Between Program and Dynamic Content

See all 27 articles

Content Types 2

• Suggested Video Content Specification
• Using Flash on the EnGage Player

Creating and Editing Layouts 6

• How to Create a Screen Layout for a Program
• Full Screen Content Playback
• Determining the Number of Required Zones
• Screen Layout with Overlay
• Applying a Screen Layout to a Program

See all 6 articles

Creating and Editing Programs 11

• Creating a Program
• Editing a Program
• Loop Based Programming
• Calculating Loop Length
• Splitscreen/Fullscreen Transitions

See all 11 articles

Creating and Editing Timetables 2

• Creating a Timetable
• Assigning and Publishing a Timetable to a Site/Sites

Dynamic Content 1

• What is a Dynamic Track

Proof-of-Play 8

• Content Report Types
• Site Specific Reports
• Playlog Reports
• Campaign Reports
• Operational Reports

See all 8 articles

Feeds 2

• Data Feeds
• Custom Feed Engines

Content Sizing and Scaling 1

• How do Content Widgets scale?

On Site Manager (OSM) 23

• Logging Into OSM
• Understanding the OSM Dashboard
• What is an OSM Message?
• Creating an OSM Message
• Creating an OSM Message - Uploading a JPG

See all 23 articles

Content Programming/Scheduling 4

• Content Playback Rules
• Expiring Content
• Creating a Trigger Server Event
• Inter-player Sync programming checklist

Video on Demand 4

• Creating the VOD Widget and Adding Media
• Creating VOD Users
• Accessing the VOD Dashboard
• Creating a VOD Program

Multiple Output Video Wall 19

• Multiple Screen Video Wall - Getting Started
• Planning Your Video Wall
• Steps to Create a Multiple Screen Display
• Understanding Video Wall Limitations
• Deciding on Screen Arrangement

See all 19 articles

Monitoring Content Display in the Field 1

• Screen Capture Tool

HTML content 1

• HTML Rendering on the Media Player

Panel Management 7

• Panel Monitoring
• Panel ON/OFF Scheduling
• Applying the Touch Drive to the Player
• Calibrating the Touch Screen and Media Player
• Current Touch Screen and Media Player Supported Hardware

See all 7 articles

Managing Network Users and Admins 3

• Understanding User Roles
• Creating an OSM User
• Granting OSM User Site Access

EnGage Player 7

• Configuring Wireless Networking
• RP511 wireless specs
• USB key update instructions: EnGage server connection settings (PRD, VAR, CL3 environments)
• USB key update instructions: Wireless Network Settings
• EnGage Player CDAT upgrade instructions

See all 7 articles

Connectivity Test tool 1

• Connectivity Test Tool Download Link & Instructions

Sites 13

• Setting Up Site Hierarchy
• Reading Informational Tabs: Assignments
• Player Management - Understanding Recent Play Logs
• Alternate Site Types: Mirroring a Site
• Reading Informational Tabs: Content

See all 13 articles

EnGage connectivity tech brief documents 4

• EnGage Production Tech Brief
• EnGage VAR Tech Brief
• EnGage VAR HTTPS tech brief
• EnGage Player Networking Data Flow and Security Considerations (VAR Environment)