FAQ

Default solution folder, feel free to edit or delete it.

How do Video Walls work in EnGage?
EnGage and EnGage players support video wall solutions. A video wall can range for 2 panels to 30 panels and there are many way to configure these video wal...
Tue, 4 Jun, 2013 at 4:20 PM
Why is the Video Playback Choppy / Cutting-Off?
Video playback may choppy or cutting off due to the following: 1.) The player needs to finish downloading all content.  Frequently, after publishing a...
Fri, 24 May, 2013 at 4:29 PM
Why are the OSM messages not displaying?
Any site/s that are to play OSM must contain the OSM widget in the program.  Once a timetable is published to a site/s the OSM widget and OSM.ini file must ...
Fri, 24 May, 2013 at 4:31 PM
Why is my player not showing the correct content?
If your screen is not showing the correct content, first check whether the player is connected or not.  If a player is disconnected, it cannot get the lates...
Fri, 24 May, 2013 at 5:06 PM
How do I change the player volume?
Within EnGage, choose the site and click the assignments tab.  There, edit volume within Site Settings.  Adjust both the Primary and Secondary volumes seen ...
Mon, 22 Apr, 2013 at 6:07 PM
Why is my player not following the command schedule?
The command schedule automatically turns panels on and off.  There are two main reasons why a command schedule would not be working properly:  a.) A si...
Fri, 24 May, 2013 at 5:19 PM
What is a "panel status error"?
Troubleshooting RS-232 Error (Panel status error) Confirm that the player supports RS232 control for the assigned screen. Make sure yo...
Thu, 18 Dec, 2014 at 5:11 PM
Working Player Stops Downloading Content
If a working player stops downloading content and starts to report FTP, FTPS. HTTP and HTTPS errors, then it is very likely that a firewall at site has chan...
Fri, 24 May, 2013 at 5:12 PM
Downloads have FTP and FTPS errors but download OK on HTTP or HTTPS
Downloads have FTP and FTPS errors but download okay on HTTP or HTTPS. This means the firewall is blocking FTP and FTPS downloads but allowing HTTP and HTTP...
Fri, 24 May, 2013 at 5:11 PM