Step 1) At the sign in page, click on the “Forgot Password” link.
Step 2) Enter your email address, then press the Recover Password button.
Step 3) You will receive an email titled “OnSite Reset Password” from firstname.lastname@example.org with a link to set your password. The email will take 5 to 10 minutes. If you do not see the email, please check your spam folder.
Step 4) Press the “Reset Password” button to return to OnSite, choose a new password, then press the “Set Password” button.