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Knowledge base
Getting Started
Frequently Asked Questions
20
How do I use this knowledge base?
Is my browser supported?
How do I retrieve my password?
How do I setup a full access user account for EnGage?
How do I schedule my screen to turn off?
See all 20 articles
Glossary of Terminology
34
Approval
Assignments
Attribute
Attribute Sets
Campaigns
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OnSite
Tutorial video
1
OnSite User Tutorial
Publishing content
2
How to publish an OnSite Message
Supported Media Formats
Admin
2
Getting Started with OnSite - For Admins
OnSite Media
Migration from OSM
3
OSM to OnSite Migration Guide
Migration workflow outline
How to migrate an OSM template into OnSite
EnGage Network Management
Sites
14
Setting Up Site Hierarchy
Screen Capture Tool
Reading Informational Tabs: Assignments
Player Management - Understanding Recent Play Logs
Alternate Site Types: Mirroring a Site
See all 14 articles
Screen Management
7
Screen Monitoring with RS-232
Screen On/Off scheduling
Troubleshooting an RS-232 issue
Current Touch Screen and Media Player Supported Hardware
Calibrating a touchscreen to portrait orientation
See all 7 articles
Users and Admins
2
User Roles
EnGage full access user
Reports (Network management)
3
Step by Step: Creating a network report
Site Specific Reports
Operational Reports
EnGage Player
10
USB key update instructions: EnGage server connection settings
USB key update instructions: Static IP Site Network Settings
USB key update instructions: DHCP Site Network Settings
USB key update instructions: Wireless Network Settings
EnGage Player imaging instructions
See all 10 articles
Connectivity Test tool
1
Connectivity Test Tool Download Link & Instructions
EnGage connectivity tech brief documents
4
EnGage Tech Brief - CL3 environment
EnGage Tech Brief - VAR environment
EnGage Tech Brief - PRD environment
EnGage Tech Brief - VAR-HTTPS environment
RMA
1
Media Player RMA Checklist
EnGage Content Management
Content Library
24
Uploading Content
Organizing Content (Best Practices)
Suggested Video Content Specification
Publishing Content
Understanding Content Details
See all 24 articles
Studio - Screen Layouts
6
How to Create a Screen Layout for a Program
Full Screen Content Playback
Determining the Number of Required Zones
Screen Layout with Overlay
Applying a Screen Layout to a Program
See all 6 articles
Studio - Programs
10
Creating a Program
Editing a Program
Loop Based Programming
Calculating Loop Length
Splitscreen/Fullscreen Transitions
See all 10 articles
Studio - Timetables
2
Creating a Timetable
Assigning and Publishing a Timetable to a Site/Sites
Studio - Playlists
1
Creating a Playlist
Reports (Proof of Play)
6
Step-by-step: Creating a Proof of Play Report
Reporting Formats
Content Report Types
Playlog Reports
Campaign Reports
See all 6 articles
Campaigns
2
Adding a Campaign Widget
Building a Campaign
Feeds
1
Data Feeds
Video Walls
16
Multiple Screen Video Wall - Getting Started
Planning Your Video Wall
Steps to Create a Multiple Screen Display
Understanding Video Wall Limitations
Deciding on Screen Arrangement
See all 16 articles
Inter-player Sync
1
Inter-player Sync programming checklist
Video on Demand
4
VOD Users
Creating the VOD Widget and Adding Media
Accessing the VOD Dashboard
Creating a VOD Program
HTML content
1
HTML Rendering on the Media Player