Customer Support Desk

Frequently Asked Questions 19

• How do I use this knowledge base?
• Is my browser supported?
• How do I retrieve my password?
• How do I setup a full access user account for EnGage?
• How do I schedule my screen to turn off?

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Glossary of Terminology 34

• Approval
• Assignments
• Attribute
• Attribute Sets
• Campaigns

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Publishing content 2

• How to publish an OnSite Message
• Supported Media Formats

Admin 2

• Getting Started with OnSite - For Admins
• OnSite Media

Migration from OSM 3

• OSM to OnSite Migration Guide
• Migration workflow outline
• How to migrate an OSM template into OnSite

Sites 14

• Setting Up Site Hierarchy
• Screen Capture Tool
• Reading Informational Tabs: Assignments
• Player Management - Understanding Recent Play Logs
• Alternate Site Types: Mirroring a Site

See all 14 articles

Screen Management 7

• Screen Monitoring with RS-232
• Screen On/Off scheduling
• Troubleshooting an RS-232 issue
• Calibrating the Touch Screen and Media Player
• Current Touch Screen and Media Player Supported Hardware

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Users and Admins 2

• User Roles
• EnGage full access user

Reports (Network management) 3

• Step by Step: Creating a network report
• Site Specific Reports
• Operational Reports

EnGage Player 10

• USB key update instructions: EnGage server connection settings
• USB key update instructions: Static IP Site Network Settings
• USB key update instructions: DHCP Site Network Settings
• USB key update instructions: Wireless Network Settings
• EnGage Player imaging instructions

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Connectivity Test tool 1

• Connectivity Test Tool Download Link & Instructions

EnGage connectivity tech brief documents 4

• EnGage Tech Brief - CL3 environment
• EnGage Tech Brief - VAR environment
• EnGage Tech Brief - PRD environment
• EnGage Tech Brief - VAR-HTTPS environment

RMA 1

• Media Player RMA Checklist

Content Library 24

• Uploading Content
• Organizing Content (Best Practices)
• Suggested Video Content Specification
• Publishing Content
• Understanding Content Details

See all 24 articles

Studio - Screen Layouts 6

• How to Create a Screen Layout for a Program
• Full Screen Content Playback
• Determining the Number of Required Zones
• Screen Layout with Overlay
• Applying a Screen Layout to a Program

See all 6 articles

Studio - Programs 10

• Creating a Program
• Editing a Program
• Loop Based Programming
• Calculating Loop Length
• Splitscreen/Fullscreen Transitions

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Studio - Timetables 2

• Creating a Timetable
• Assigning and Publishing a Timetable to a Site/Sites

Studio - Playlists 1

• Creating a Playlist

Reports (Proof of Play) 6

• Step-by-step: Creating a Proof of Play Report
• Reporting Formats
• Content Report Types
• Playlog Reports
• Campaign Reports

See all 6 articles

Campaigns 2

• Adding a Campaign Widget
• Building a Campaign

Feeds 1

• Data Feeds

Video Walls 16

• Multiple Screen Video Wall - Getting Started
• Planning Your Video Wall
• Steps to Create a Multiple Screen Display
• Understanding Video Wall Limitations
• Deciding on Screen Arrangement

See all 16 articles

Inter-player Sync 1

• Inter-player Sync programming checklist

Video on Demand 4

• Creating the VOD Widget and Adding Media
• Creating VOD Users
• Accessing the VOD Dashboard
• Creating a VOD Program

HTML content 1

• HTML Rendering on the Media Player

On Site Manager (OSM) 22

• Logging Into OSM
• Getting started with OSM
• Understanding the OSM Dashboard
• What is an OSM Message?
• Creating an OSM Message

See all 22 articles