Customer Support Desk

Sites 14

• Setting Up Site Hierarchy
• Screen Capture Tool
• Reading Informational Tabs: Assignments
• Player Management - Understanding Recent Play Logs
• Alternate Site Types: Mirroring a Site

View all 14

Screen Management 7

• Screen Monitoring with RS-232
• Screen On/Off scheduling
• Troubleshooting an RS-232 issue
• Current Touch Screen and Media Player Supported Hardware
• Calibrating a touchscreen to portrait orientation

View all 7

Users and Admins 2

• User Roles
• EnGage full access user

Reports (Network management) 3

• Step by Step: Creating a network report
• Site Specific Reports
• Operational Reports

EnGage Player 11

• USB key update instructions: EnGage server connection settings
• USB key update instructions: Static IP Site Network Settings
• USB key update instructions: DHCP Site Network Settings
• USB key update instructions: Wireless Network Settings
• USB key update instructions: Default Connection Schedule

View all 11

Connectivity Test tool 2

• Connectivity Test Tool Download Link & Instructions
• How to set a Static IP Address on a laptop

EnGage connectivity tech brief documents 4

• EnGage Tech Brief - CL3 environment
• EnGage Tech Brief - VAR environment
• EnGage Tech Brief - PRD environment
• EnGage Tech Brief - VAR-HTTPS environment

RMA 1

• Media Player RMA Checklist