The EnGage Connectivity Test Tool is a simple tool to check that all the ports required for a player to connect to EnGage are open and also to perform a small download using all supported download protocols (FTP/FTPS/HTTP/HTTPS)


Latest Version: 3.6

 
As of version 3.3, the same tool can be used for all EnGage environments on a Windows PC.


Download Link

 

This is a Windows installation package. Mac version is not currently available.


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Instructions


1. Download and install the test tool on your laptop.


2.  Connect your laptop to internet the same way that the media player will connect. For example:

a) Plug the network cable intended for the player into your laptop and make sure your laptop connection settings are set to LAN.

b) If the player will be connecting to a wireless network, connect your laptop to that WiFi network.

c) If the player requires a static IP address, set your laptop to connect to that IP.


3. If the player requires a static IP address, you must set your laptop to connect to that IP. Follow these instructions: https://support.comqi.com/en/support/solutions/articles/3000116576-how-to-set-a-static-ip-address-on-a-laptop


4. Once connected do a quick test to confirm you can browse the internet (Open your browser and navigate to a website).


5. Run the test tool by double-clicking the program icon.


6. Follow the prompts for testing Production, VAR, VAR-HTTP, CL3, or CL4 environment.

If you are unsure which environment to test, please contact ComQi CSD for assistance.


7. When the test is completed an image will appear with either a "Pass" or "Fail" notification. After you close the test and notification windows, a detailed report will generate in the form of a text document. This report will appear in C:\Users\username ("username" being the name of your Windows admin account) The filename will resemble "engage-conn-test-results_12-Aug-2022_1026.txt".


8. This detailed report shows "pass" or "fail" for all required ports. If any ports fail, request assistance from local IT. These ports need to be open.