Frequently Asked Questions

How do I use this knowledge base?
You have already found the Frequently Asked Questions section. Searching is the best way to find all articles related to what you are looking for. T...
Mon, 27 Apr, 2020 at 5:47 PM
Is my browser supported?
EnGage Content Manager supports most modern web browsers such as Chrome, Firefox, Safari, and Internet Explorer 9+. The browser must be running on a screen ...
Thu, 16 Apr, 2020 at 1:22 PM
How do I retrieve my password?
To retrieve your password, click on the "forgot password" link at the sign-in page. Follow the instructions to have a reset password link sent to ...
Thu, 16 Apr, 2020 at 12:48 PM
How do I setup a "master" user account for EnGage?
For full access to EnGage, the only user role required is Network Admin. Assigning additional roles will not add any permissions beyond what the Network Adm...
Thu, 16 Apr, 2020 at 10:37 AM
How do I schedule my screen to turn off?
The EnGage Content Manager can be used to power off and on your screen using the Command Schedule. To learn more, refer to the Screen On/Off scheduling arti...
Thu, 16 Apr, 2020 at 5:28 PM
How do I set content to expire?
Content expiry should not take the place of proper content management. Content that is no longer valid should be ultimately removed from the program. Expire...
Thu, 16 Apr, 2020 at 10:10 PM
How do time zones work in EnGage?
Your EnGage network time zone is configured in the Management tab, under Preferences. This is referred to as "Server time". This time zone is used...
Thu, 16 Apr, 2020 at 9:40 PM
How can I monitor my network?
EnGage and OnSite both offer various ways to monitor your network. The EnGage Dashboard shows the status of the network. Each graph or widget can be mov...
Fri, 17 Apr, 2020 at 3:19 PM
How do I run a report?
A step-by-step guide to running reports in EnGage can be found in this article.
Fri, 17 Apr, 2020 at 2:35 PM
Where can I find release notes?
You can find release notes for the current and previous versions of EnGage Content Manager and the EnGage player in the EnGage Help center, front page.
Thu, 16 Apr, 2020 at 1:30 PM