Frequently Asked Questions

Why is my media player disconnected in EnGage?
In order to communicate with a media player via EnGage, the media player must be connected to the internet. These documents outline the network requirem...
Fri, 24 Apr, 2020 at 5:45 PM
Why is my screen dark?
There are a number of potential causes of a dark screen. The reason for content failing to display on screen could be due to: Use a method of isolating p...
Fri, 15 May, 2020 at 3:21 PM
What is "headless mode"?
A media player runs in headless mode when it fails to detect any attached screen(s) during startup. The player will not playback any content while running i...
Fri, 17 Apr, 2020 at 1:32 PM
What is "panel status error" or "device discovery error"?
These error messages appear when the media player fails to detect the attached screen over RS-232. It does not affect playback on screen. To learn more ...
Fri, 17 Apr, 2020 at 1:33 PM
What is a "hive communication error"?
A "hive communication error" occurs when the media player encounters a problem communicating with other players in the hive. Check that the pl...
Fri, 24 Apr, 2020 at 6:18 PM
Why is the Video Playback Choppy / Cutting-Off?
Video playback may choppy or cutting off due to the following: 1.) The player needs to finish downloading all content.  Frequently, after publishing a...
Fri, 24 May, 2013 at 4:29 PM
Why does a working media player stop downloading content?
If a working player stops downloading content and starts to report FTP, FTPS. HTTP and HTTPS errors, then it is very likely that a firewall at site has chan...
Tue, 14 Apr, 2020 at 12:39 PM
How do Video Walls work in EnGage?
EnGage and EnGage players support video wall solutions. A video wall can range for 2 panels to 30 panels and there are many way to configure these video wal...
Tue, 4 Jun, 2013 at 4:20 PM
How do I change the player volume?
Within EnGage, choose the site and click the assignments tab.  There, edit volume within Site Settings.  Adjust both the Primary and Secondary volumes seen ...
Mon, 22 Apr, 2013 at 6:07 PM
How are backups handled?
What is ComQi’s backup plan? All backups of Engage are currently backed up to respective NAS appliances. Nightly, all databases are exported, compressed ...
Thu, 3 Sep, 2020 at 11:37 AM