Frequently Asked Questions
In order to communicate with a media player via EnGage, the media player must be connected to the internet. These documents outline the network requirem...
Fri, 24 Apr, 2020 at 5:45 PM
There are a number of potential causes of a dark screen. The reason for content failing to display on screen could be due to: Use a method of isolating p...
Fri, 15 May, 2020 at 3:21 PM
A media player runs in headless mode when it fails to detect any attached screen(s) during startup. The player will not playback any content while running i...
Fri, 17 Apr, 2020 at 1:32 PM
These error messages appear when the media player fails to detect the attached screen over RS-232. The cause could be due to the screen being unexpectedly p...
Thu, 23 Jan, 2025 at 2:28 PM
A "hive communication error" occurs when the media player encounters a problem communicating with other players in the hive. Check that the pl...
Fri, 24 Apr, 2020 at 6:18 PM
PowerPoint is not a supported media format, so PowerPoint file types (PPT, PPTX) cannot be uploaded. However, there are two easy options to upload your Powe...
Tue, 11 Jan, 2022 at 12:10 PM
Video playback may choppy or cutting off due to the following:
1.) The player needs to finish downloading all content. Frequently, after publishing a...
Fri, 24 May, 2013 at 4:29 PM
If a working player stops downloading content and starts to report FTP, FTPS. HTTP and HTTPS errors, then it is very likely that a firewall at site has chan...
Tue, 14 Apr, 2020 at 12:39 PM
EnGage and EnGage players support video wall solutions. A video wall can range from 2 panels to 30, and there are different ways to configure video walls. ...
Thu, 23 Feb, 2023 at 7:27 PM
Within EnGage, choose the site and click the assignments tab. There, edit volume within Site Settings. Adjust both the Primary and Secondary volumes seen ...
Mon, 22 Apr, 2013 at 6:07 PM